Say What You Mean: A Mindful Approach to Nonviolent Communication
by Oren Jay Sofer
Rating: 5.0 / 5 · Read · Finished 2022-08-06
Really helpful framework for talking about difficult topics. General approach is:
- Identify your needs
- Identify other person’s needs
- Work together to find a solution that meets all needs, or as many as possible
And then there are lots of tools to do that. Mindfulness, empathy, pauses, making clear requests, asking for confirmation, separating observations from interpretations.
I even got to apply the techniques to a conflict at work and got to a compromise! :D